Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2025-2026
Wednesday 1st January 2025
New Year's Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Friday 18th April 2025
Good Friday
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Closed
Technical Support
- Close at 13h
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Close at 13h
Saturday 19th April 2025
Easter Saturday
Medical consultant
- Closed
Pathology
- Open
Lab Support
- Open
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Open
Sunday 20th April 2025
Easter Sunday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 21st April 2025
Easter Monday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 5th May 2025
Early May Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 26th May 2025
Spring Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 25th August 2025
August Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Wednesday 24th December 2025
Christmas Eve
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Close at 16h
Technical Support
- Close at 15h
Animana
- Close at 15h
Telemedicine
- Open
Transportation
- Close at 13h
Lab Ops
- Close at 13h
Thursday 25th December 2025
Christmas Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Friday 26th December 2025
Boxing Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Wednesday 31st December 2025
New Year's Eve
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Closed
Technical Support
- Close at 13h
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Close at 13h
Thursday 1st January 2026
New Year's Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed