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Support and services availability

Contact IHD Support

0203 7887 508

Contact Reference Laboratory

0203 7887 508
  • Monday through Friday: 08:30 - 17:00
  • Saturday: 09:00 - 13:00 
  • Contact online

Transportation

Contact Professional Services

0203 7887 508
  • Monday through Friday: 09:00 - 18:00

 

Opening times and bank holiday schedule

IDEXX Reference Laboratories and Customer Support   |  Courier service schedule

Sample advice if delayed shipping:

Sample Advice Infosheet

IDEXX Reference Laboratories and Customer Support 2023-2024

Sunday 24th December 2023
Christmas Eve
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed at 15:00
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 25th December 2023
Christmas Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Tuesday 26th December 2023
Boxing Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Sunday 31st December 2023
New Year's Eve
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 1st January 2024
New Year's Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Open
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Friday 29th March 2024
Good Friday
Medical consultant
  • Closed at 14:00
Pathology
  • Closed at 14:00
Lab Support
  • Closed at 14:00
Order Management
  • Closed at 14:00
Technical Support
  • Closed at 14:00
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Sunday 31st March 2024
Easter Sunday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed 
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 1st April 2024
Easter Monday 
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed 
Order Management
  • Closed
Technical Support
  • Closed 
Animana
  • Closed 
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 6th May 2024
Early May Bank Holiday 
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Open
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 27th May 2024
Spring Bank Holiday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Open
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 26th August 2024
August Bank Holiday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Open
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Tuesday 24th December 2024
Christmas Eve
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed at 15:00
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Wednesday 25th December 2024
Christmas Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Thursday 26th December
Boxing Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Tuesday 31st December
New Year’s Eve
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Wednesday 1st January 2025
New Years Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Open
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed

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