Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2024-2025
Tuesday 24th December 2024
Christmas Eve
Medical consultant
- Closes at 14:00
Pathology
- Closes at 14:00
Lab Support
- Closes at 13:00
Order Management
- Closes at 15:00
Technical Support
- Closes at 15:00
Animana
- Closes at 14:00
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Open
Wednesday 25th December 2024
Christmas Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Thursday 26th December 2024
Boxing Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Tuesday 31st December 2024
New Year’s Eve
Medical consultant
- Closes at 14:00
Pathology
- Closes at 14:00
Lab Support
- Closes at 13:00
Order Management
- Closes at 15:00
Technical Support
- Closes at 15:00
Animana
- Closes at 14:00
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Open
Wednesday 1st January 2025
New Years Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed