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IDEXX Reference Laboratories
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Personalised support, guidance, and expertise

Already an IDEXX Reference Laboratories customer? Get forms and support.

A dedicated team willing to support you with personalised diagnostic solutions for the way you practice veterinary medicine.

In your practice

  • Veterinary Diagnostic Consultants
  • Field Support Representatives
  • Professional Service Veterinarians
  • Reference Laboratory Specialists

On the phone

  • Medical consultants
  • Customer support representatives

A dedicated team willing to support you with personalized diagnostic solutions for the way you practice veterinary medicine.

In your practice

  • Veterinary Diagnostic Consultants
  • Field Support Representatives
  • Professional Service Veterinarians
  • Reference Laboratory Specialists

On the phone

  • Medical consultants
  • Customer support representatives
In your practice
Veterinary Diagnostic Consultants

More frequent visits and personalised support.

Professional Service Veterinarians

More personalised on-site medical consultations and education.

Field Support Representatives

More step-by-step guidance and training on-site to help optimize your workflow.

Reference Laboratory Specialists

Specialist support and guidance on reference laboratory services and test menu

On the phone and online
Medical consultants

More direct live access and personalised guidance from board-certified specialists.

Pathologists

More personal attention from a pathologist dedicated to your case from beginning to end, available via their direct phone line or email.

Customer support representatives

More dedication to answering all your questions on laboratory services, test requests, results status, and more.

IDEXX.com

More self-serve educational content.

Smiling support representative with headset on

Contact IDEXX Reference Laboratories support

IDEXX supports your practice with our customer support, technical support, and medical consulting services team, including our diagnostic support veterinarians and board-certified veterinary specialists.

0203 7887 508

Consultants

World class board-certified experts with total dedication and full focus to bring you the very best in consultation and support.

If you'd like to know more about chemistry and haematology diagnostics, check out valuable information in our knowledge section.

Learn more

Request an IDEXX Reference Laboratories account.
A representative will help you every step of the way.