IDEXX Reference Laboratories
Your practice partner.
Think of us as an extension of your practice, providing you with guidance, medical expertise, and personalised support that help you make quick, confident decisions.
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Personalised support wherever you are on the globe.
A dedicated team of local IDEXX professionals are available for in-person support when you need it. From training to medical consultations, or even just optimising your clinic workflow, we’re just one call away. You also have access to our global network of support from board-certified specialists when you need a sounding board or have questions on next steps.
In person
Veterinary Diagnostic Consultants
Your primary point of contact for personalised support. Always on call for in-person visits, diagnostic evaluations, protocol queries and training.
Professional Service Veterinarians
Veterinary professionals available for medical education, vet-to-vet discussions and consultation on IDEXX tests and diagnostic protocols.
Field Support Representatives
Specialists available for optimising workflow efficiencies and continuing practice education, such as VetConnect PLUS, select integrations and online ordering.
Laboratory Key Account Managers (LKAMs)
IDEXX Reference Laboratories subject-matter experts who lead and manage activities in cooperation with other IDEXX departments to help develop testing portfolios.
On the phone and online
Medical Consultants
Direct live access and personalised guidance from our team of IDEXX experts, including our Diagnostic Support Technicians, Diagnostic Support Veterinarians and board-certified veterinary specialists.
Pathologists
Personal attention from a pathologist who will be dedicated to your case from beginning to end and be available via direct phone line or email.
Customer Support Representatives
Dedicated to answering all your questions on laboratory services, test requests, results status and more.
Education on demand
Hundreds of free courses are available on the IDEXX Learning Centre so you can learn on your own schedule on any device. Learn the importance of SDMA, how to stage chronic kidney disease, and access quick, clear videos on how to run IDEXX SDMA testing.
Ordering tests and supplies
Order tests
Order IDEXX Reference Laboratories tests through VetConnect PLUS. Access the menu online, from your PIMS or through the app.
Order supplies
Find supplies for specimen collection and packaging at IDEXX Online Orders. Quickly view, track and manage all your orders in one place.
Request an IDEXX Reference Laboratories account.
A representative will help you every step of the way.
Dedicated experts available for you in person or on the phone at
0207887508.