MyIDEXX now helps you do more
Easily access your IDEXX online services to manage your business
MyIDEXX gives you easy access to key information to manage your business
- Sign in once to order products and supplies, take IDEXX courses and learn about our products and practice-specific business information.
- Track the status of your IDEXX 360 programme.
- Securely manage your staff’s access to key business information.
- View pricing updates to allow for seamless year to year control over your Client charges.
- Obtain your Pricing CSV file to save time with yearly pricing updates (coming in November 2023).
Designate a business administrator to access even more, even faster
- Manage users: easily manage staff access to your IDEXX online services.
- Manage business: access your IDEXX 360 dashboard.
- Email notifications: receive email notifications when staff access to your IDEXX online services changes.
- IDEXX Pricing: Automatically receive next year's IDEXX Pricelist directly on 1st December.
- Easy PIMS Updates: Download next year's CSV File to easily update your clinic’s PIMS Pricing (coming in November 2023).
Frequently asked questions
Follow this link to register for a MyIDEXX account. If you are unsure of how to create your own account, please contact your business administrator or IDEXX Customer Support for assistance.
1. On the left side of the screen, under Dashboard/Personal, click Add/Remove business.
2. Click Add a business.
3. Enter your business information and click Continue. If after a few attempts you cannot find your business, click Contact us at the bottom of the screen to request support from our Customer Support team. (If you do not know your business’s IDEXX account number, please contact your business administrator or IDEXX Customer Support for assistance.)
4. Select your job title from the available drop-down list and then click Finish to update your MyIDEXX profile.
1. Click Add/Remove a business.
2. Click Remove affiliation next to the business name. Then click Remove to confirm your decision. An ‘Affiliation removed’ banner appears to confirm that the change has been made.
1. When logged in to your MyIDEXX dashboard or by selecting the grid icon (on the upper-right corner of the screen) and then click MyIDEXX.
2. On the left side of the screen, under Dashboard>Personal, click Add/Remove business.
3. Click Make me an administrator.
4. Enter the exact amount of one of your business’s last three payments to IDEXX and click Finish to confirm your administrator access.
Note: If you do not know the exact amount of one of your business’s last three payments to IDEXX, please contact your business administrator or IDEXX Customer Support for assistance.
MyIDEXX is your IDEXX online account. Simply sign in once to access IDEXX online services, including IDEXX Online Orders, the IDEXX Learning Center, and most recently, IDEXX Pricing and other programmes. MyIDEXX is a convenient and secure way to order products, manage your training history, and track your IDEXX 360 progress and SediVue utilization, if applicable. Because your account includes your personal profile and your business affiliation, you can readily access your own educational history or key business information.
Beginning in late October 2024, users will be able to sign into VetConnect PLUS via single sign-on with their MyIDEXX sign-in credentials. Keep an eye on your VetConnect PLUS sign-in to use the single sign-on option once it’s added.
Assigning a business administrator is another way to increase security for your business and access secure business information from IDEXX. Administrators can select which staff have access to IDEXX Online Orders, IDEXX 360 and other IDEXX services. Administrators will also receive notifications any time the settings for staff access are changed. This ensures that access to ordering and programme information remains secure and is limited to those who need access to it.
If you need administrator access for your business, you can make yourself an administrator by selecting Add/Remove business under Personal/My profile on your MyIDEXX dashboard and following the steps to verify. Fill in one of your last 3 payments to IDEXX for verification. You will find your payments to IDEXX on your clinic’s bank account statement. If you need assistance, please contact your current business administrator or contact us 0203 7887 508.
Everyone in your practice/business is busy and you probably all have unique needs. Personal profiles help your business administrator securely manage access to IDEXX services for all staff members. This ensures that ordering and IDEXX 360 information is limited to those that need it. It also helps us to better serve you with products and information related to your specific needs.
You can find your account number on any statement or invoice from IDEXX. Here is an example of where the account number is located on paperwork. Your account number is also displayed next to the name of your veterinary practice/business on the MyIDEXX dashboard.
Your business relationship helps us provide you with secure access to relevant IDEXX services, including programmes your account may participate in.
Using your email address is a secure way to manage your sign-in credentials. Only you have access to your email account and preferences, so if you ever forget your sign-in credentials, it’s easy to fix. Simply select I forgot my password on the sign-in screen and enter your email address. Then follow the process by clicking the link in your email and creating a new password.
Depending on the email preferences you’ve set up, you may receive emails related to your IDEXX online orders. To opt in to receiving emails from IDEXX, click here . Every email you receive gives you the option to update your email preferences or to unsubscribe. See our privacy policy for more information.